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Book Study of Crucial Conversations, 3rd Edition
Introduction
Course Overview and Introduction to Crucial Conversations
Part 1 - Getting Unstuck
Chapter 1 - What's a conversation and why does it matter?
Chapter 2 - The crucial conversations mindset
Chapter 3 - Choose Your Topic
Chapter 4 - Start with heart
Chapter 5 - Master my stories
Part 2 - Mastering Crucial Conversations
Chapter 6 - Learn to look
Chapter 7 - Make it safe
Chapter 8 - State my path
Chapter 9 - Explore others' paths
Chapter 10 - Retake Your Pen
Part 3 How to Finish
Chapter 11 - Move to action
Chapter 12 - Yeah, But
Chapter 13 - Putting it All Together
Part 3 - Putting It All Together
Chapter 10 - Prepare for high-stakes conversations
Chapter 11 - Learn to look for safety problems
Chapter 12 - Make it safe for others to talk about almost anything
Chapter 13 - Explore others' ideas and opinions
Chapter 14 - Jointly decide how to decide
Chapter 15 - Master your stories to master your emotions
Chapter 16 - Make it safe to talk about almost anything
Conclusion
Final thoughts and next steps (13:26)
Chapter 10 - Retake Your Pen
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